If you haven't received your custom video request, there are a few possibilities to consider. Firstly, creators have a specific timeframe to accept and deliver custom video requests, 10 days to accept and 20 days to deliver the video once accepted. Please allow sufficient time within this window for the creator to fulfill your request.
If you would like to inquire about the status of your request, you can send a direct message (DM) to the creator and ask for feedback or updates on your request.
It's also worth noting that creators have the option to ignore or decline custom video requests. If your request hasn't been acknowledged, it's possible that the creator might not be interested or available to fulfill it. In such cases, we recommend exploring other creators who may be interested in fulfilling your custom video request.
Lastly, please be assured that if a creator rejects or fails to deliver your negotiated request, you will receive a full refund.